Application declined for no reason

Good Day

I am really unhappy with the recent encounter that I had with trying to open an Edgards account, Firstly I did my online application all criteria’s was completed like requested and I also submitted my 3 months’ payslips as requested as well. Then I received a message stating ‘you have been provisionally approved subject to me submitting my payslips to ********** , witch I did and then only to find out when I phoned today that this was declined due to the score rating the system does.

I feed this is truly unfair as I submitted all my documents and completed the form as requested and then it is just declined without even a credit check being done or employment being confirmed, I also had an account with Edgars in the past witch was paid every month and I had no issues then I tried and open one again only to be sent from pillar to post and then being told to try again in 6 months this is not good customer service at all and really unacceptable and upsetting as I was a loyal customer in the past and then they decline my new application for no reason and I have a clear credit record.