BM
Brigitte M

1 reviews | Active since Nov 2013

19 Apr 2016, 16:21

Appauling level of service

Today at Edgars Active Port Elizabeth, central, I received the most awful service by two of what seemed to be the managers of the store when enquiring about closing my account.<br> <br> The older staff member sat behind the till point pressing her phone and looked irritated by my presence and did not even bother to stand up when she addressed me.<br> <br> She was completely unhelpful and neither was her colleague who all she could ask was what my problem was.<br> <br> Highly disappointed with the service I received and more convinced that I have made the right decision in closing my account with Edcon.<br> <br>

0
Replies (1)
Edgars
Edgars's reply20 Apr 2016, 09:33
Official
Hello BTM911,

We must apologies for the unpleasant experience regarding the service received in store .

We have addressed this incident with our in store management team to assure corrective measures and training will be provided to all staff members involved to insure this will not happen again.

Your reference number is ***/GO. You will be receiving direct feedback from the store shortly. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***