Appalling treatment by EDGARS
<p>I am very disappointed that I am being penalised by Edgars for not being able to make payment on my account for a limited period of time due to serious emergency back surgery and medical condition.</p> <p>Once settled I will be closing my account as I no longer wish to deal with Edgars. I have been harassed continuously by Edcon while trying to recover from back surgery in hospital and home. I find your treatment of me as a customer and disregard for my medical circumstances appalling and will be exposing this on social media to warn others. I also find the length of time (2 weeks at least) that it takes Edcon to respond is rude and disrespectful.</p> <p> </p> <p> </p>
Thank you for raising your concerns with us, We must apologise for the frustration and inconvenience caused and hope that you have a speedy recovery.
Please be advised all records sent to the credit bureaux is accurate and factual data sent on a monthly basis. Edcon is obliged as per section 70 of the NCA to report a true reflection of such.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for raising your concerns with us, We must apologise for the frustration and inconvenience caused and hope that you have a speedy recovery.
Please be advised all records sent to the credit bureaux is accurate and factual data sent on a monthly basis. Edcon is obliged as per section 70 of the NCA to report a true reflection of such.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Best regards,
