Appalling service from Edgars store

I have had an Edgars account since I was young.I contacted the call centre last year after being shoved from pillar to post.

I would like to cancel everything linked to the account like insurance or any funeral plans linked to it which I was told was done but still being charged for it. I then questioned why the fees fluctuate every month and was told because the insurance was paying because I claimed. Apparently because of COVID-19, the insurance was paying my instalments which was not the case because I never called to ask that and I was still paying the instalments myself.

The service I have been getting is so appalling to say the least and all I want to do is close the damn account. The managers that I have spoken to as just as bad as the consultants that I have spoken to..