AI
Aneesah I

1 reviews | Active since Aug 2015

23 Nov 2015, 13:05

Appalling service from Edgars Sandton City.

I purchased a jumpsuit from Edgars Westgate only to find when I got home the zip was broken.<br> I then brought it to the Sandton branch as I work closeby to do an exchange.<br> I found one other jumpsuit on the racks also with a broken zip.<br> I then took both items to the seamstress who told me she cant help me as they don't have those zips in stock.<br> I then get told by another lady to take my jumpsuit to a dry cleaning store in the mall and have it fixed there (at my own cost).<br> she then proceeds to tell me that they have another one at their eastgate branch \and I must go there to fetch it".<br> the manager had to assist me as I was getting no help and he told me he would deliver one to the sandton branch.<br> 2 weeks later I collect the garment"

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Replies (1)
Edgars
Edgars's reply24 Nov 2015, 15:50
Official
Hello Aneesahis,

Thank you for notifying us of your shopping experience. We can imagine the frustration caused and for that we sincerely apologise. Kindly note the store manager will review this matter and revert with feedback. We assure you concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***