Appalling service- extremely disappointed

Beginning of February I went to Edgars to claim insurance for my 2 phones that were taken at knife point.<br> It was 10 minutes before closing time, I was assisted with attitude but I completed all the forms, I asked how long would it take before I got a response, the lady said 2 weeks. <br> After 3 weeks I called the store and I was assisted by Neo who said she will call me back, she sent me an sms saying she'lla call back after 3 days she never did.<br> 26 Feb I called back and a lady answered conformed that both my claims were approved, she can'take tell me how much as my account is in arrears.<br> I paid my account called the store back on the 15th March I was given the run around called the stored 9 times in one day sent from pillar to post, when sent to Ruth and she realised it's me she would just put the phone on the side or hang up.<br> Eventually at 17:00 I got a response and I must say I never thought such terrible service exist until I spoke to Ruth and her manager Enoch who is unknowledgable about cellphones, I was told my second claim was not processed cause my IMEI no is short 1 number which he had infront of him (5) and I must drive all the way back to the store to come and write 5 for