Appalling service at Edgars- West Street- Durban

today i went into edgars, on west street, in durban, to pay toward the account, this was at about 12.30. my friedn and i get there and go straight to the queue so we can pay and leave as we were on a lunch break. the queue was long enough but we decided that it had to get done so we waited,there was just under 10 people in this queue at the time and it seemed like 2 cashiers and the line was not moving, about 5min later, one cashier up and leaves, now there is 15 people in this queue, and yes i counted, and now just 1 cashier and there seemed to have been some sort of issue at the till with one customer. a staff member comes over to assist and my friend asked why isnt there more cashiers when there are so many customers and she was ignored , and then my friend goes on to comment on the customer service and again was ignored. the service we received at this branch was absolutely horrific. what i do not understand is why wasnt there more cashiers when there were so many customers . honestly, if we had more timei would have went through to management and laid a complaint but again, we were on lunch and time was limited.