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Natasha N
1 reviews | Active since May 2017
16 May 2017, 15:21
Appalling Service at Edgards
<p>I purchased a pair of Guess and Rocawear jeans for my husband a few months ago and after wearing the Rocawear jeans once the top button came out and after wearing the guess jeans a few times the front of it ripped open. Paying so much for these jeans you would expect better quality. So I sent an email to Edgards customer service and after 2 weeks they responded saying they apologise for the poor quality and asked me to take the jeans to the nearest store to exchange it. I was quite happy with this response so I sent my husband to the store to exchange it, only for them to tell him sorry they cant. My husband had to spend an hour in the store! with no joy. I then got an email from the lady at customer service saying sorry it’s not an online purchase so they can’t assist. I must go back to the store where I purchased the jeans from. I can’t believe Edgards being such a big chain store provides such appalling service and quality. I will not be buying from them again. Think it’s better to spend R200 on a cheap pair of jeans. I might get better wear out of it!! Instead of spending R1000 on something that you can only wear 3 times</p>
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Replies (3)
Edgars's replyOfficial
17 May 2017, 09:27As per our telephonic conversation the matter has been sent to Edgars Chatsworth to action and revert back to you with proper feedback. Query ref no: ***/GO Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply17 May 2017, 09:27
Official
As per our telephonic conversation the matter has been sent to Edgars Chatsworth to action and revert back to you with proper feedback. Query ref no: ***/GO Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
17 May 2017, 09:31As per our telephonic conversation the matter has been sent to Edgars Chatsworth to action and revert back to you with proper feedback. Query ref no: ***/GO Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply17 May 2017, 09:31
Official
As per our telephonic conversation the matter has been sent to Edgars Chatsworth to action and revert back to you with proper feedback. Query ref no: ***/GO Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
NN
Natasha N's updateReviewer Update
17 May 2017, 14:36I did receive feedback from Edgars Chatsworth telling me the same thing that they did yesterday. Once again a waste of my time. As i stated on my email and telephonicly this morning I dont have a copy of the proof of purchase. It was purchased in Dec and Jan. I dont keep proof of purchase for that long.
NN
Natasha N's update17 May 2017, 14:36
Reviewer Update
I did receive feedback from Edgars Chatsworth telling me the same thing that they did yesterday. Once again a waste of my time. As i stated on my email and telephonicly this morning I dont have a copy of the proof of purchase. It was purchased in Dec and Jan. I dont keep proof of purchase for that long.