Appalling Service

I have the misfortune of having an Edgars 6 month account that I have had since 1985. I no longer use this account very often and when I do I normally pay more than the monthly amount and land up with a small credit balance on the account. I have been told that the six month account has now been discontinued and that it is now extended period and interest will be charged on the account. I wet to the Alberton branch to close my account and find out how i go about getting the credit balance on my account back. The staff were the most unhelpful group of people that I have ever had to deal with it was a case of the only way to get the money back was to spend it. When I asked to see a manager none was available it is no wonder that the company went under with the attitude of the staff.