Appalling Service
<p>I'm utterly appalled by Edgars service when it comes to insurance payouts. I've submitted all documents and followed the right process to have my claim processed, that was in August 2016 it's now 2017 and I've still not got any feedback. I've been going to the store and everytimes I simple get excuses the latest of which being the insurance company hasn't been answering their phones!!! Honestly??? How are they even in business. How would they feel if I stopped paying??? I'm sure their phones would be working then. I need this sorted out as in yesterday</p>
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Edgars's replyOfficial
23 Jan 2017, 08:28We have escalated the price complaint to the Edgars Tokai management to address as our valued customer is not happy that store has not yet reverted back with the status of the insurance claim since last year. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply23 Jan 2017, 08:28
Official
We have escalated the price complaint to the Edgars Tokai management to address as our valued customer is not happy that store has not yet reverted back with the status of the insurance claim since last year. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
23 Jan 2017, 08:28We have escalated the price complaint to the Edgars Tokai management to address as our valued customer is not happy that store has not yet reverted back with the status of the insurance claim since last year. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply23 Jan 2017, 08:28
Official
We have escalated the price complaint to the Edgars Tokai management to address as our valued customer is not happy that store has not yet reverted back with the status of the insurance claim since last year. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,