APPALLING SERVICE

My March statement said that I qualify for a limit increase to R6300. I emailed my bank stats & payslip to [Email Removed] on 15 Mar. <br> No consultant phoned me back within 48 hours, so on 18 Mar I phoned your call center. I spoke to a lady who told me that she couldn't find my bank statements and told me to email the docs again. I emailed my bank stats & payslip again on 18 Mar. The woman confirmed that she received the docs & went through the affordability check. Right at the end she said the system was giving some web error & she told me to call back the following day.<br> I phoned back on 22 Mar & spoke to Levarden. Levarden put me on hold for 20 mins while he searched for my docs. He finally found them and went through the affordability check again. For the second time I gave him my affordability details. He also got the web error & told me he would escalate the issue & call me back later in the day.<br> By 3:30 Levarden hadn't called so I called in. Spoke to Joyce Photolo. Was on the phone to her for an hour & went through the same painful process of her finding my docs & doing the affordability check. She told me she had to check something with her supervisor & would call back. Didn't