Appalling service

I must say I am utterly disappointed by the appalling service received from Edgars accounts with reference to my late Fiance's account and the way the matter is being dealt with. I have spoken to 5 different people who gave me a total of 4 different numbers of which no one is able to assist. What type of service are you guys running????<br> <br> Edgars owes a total of R 2960 odd to him as the account was over paid in the month of December and since the 14th of January we are trying to get a refund which we were advised it would take 7 working days after the receipt of the relevant document. <br> <br> The relevant documents were sent and you guys confirmed the receipt on the 18th of January 2016 and still we have had no feedback. <br> <br> No one from your department or Edgars have had the decency of contacting us to let us know what is going on and we are at breaking point to expose your company and its people as well as taking this matter to the Ombudsman for financial services.<br> <br> I require feedback by 12pm