1 reviews | Active since Aug 2011
APPALLING LACK OF CUSTOMER SERVICE
On 08 March 2015 I lodged a complaint on the Edgars website (***/***8/S.G.N). I received a response on 11 March 2015 from Tshepiso Mtshweni which I found most unsatisfactory. I attempted to respond to the email address from which she had written to me on 12 March 2015, however the email keeps on bouncing back saying mailbox is full. I have tried on numerous occasions to send the email but still receive the same response. I eventually sent the mail to the customer relations on 12 March 2015 and 18 March 2015 but have still received no response. The lack of customer service is appalling. I still await a response from Edgars!!!<br> <br> Furthermore, I would like to know who authorised Edgars to sms my statements to me? At no point have I indicated to them that I would like this means of communication.
We would like to apologise for the overall experience. Edcon sets high standards for the service rendered to customers, and it is our daily mandate to satisfy our customer's needs thus such promotions are in place. We are however sorry to let you know that the Valentine's promotion is over and the Voucher has expired.
Kindly be advised the SMS statements were temporarily sent to customers due to the re-occurring strikes from the post office. The system has been updated for Electronic statements.
Your reference number is as follows: ***/GO
If you require any further assistance, Please accept our sincere apology for the overall experience.
Kind regards.
Edcon customer experience team,
***
We would like to apologise for the overall experience. Edcon sets high standards for the service rendered to customers, and it is our daily mandate to satisfy our customer's needs thus such promotions are in place. We are however sorry to let you know that the Valentine's promotion is over and the Voucher has expired.
Kindly be advised the SMS statements were temporarily sent to customers due to the re-occurring strikes from the post office. The system has been updated for Electronic statements.
Your reference number is as follows: ***/GO
If you require any further assistance, Please accept our sincere apology for the overall experience.
Kind regards.
Edcon customer experience team,
***