Appalling Edcon

I am really starting to hate Edgars. The customer service is appalling and not to mention the contact center staff are so frustrating to deal with. They speak to you like they're doing you a favor by taking your call, yet its your airtime that's been used. I've been trying to close my account since 27 September 2020. I paid it up, sent them proof of payment and asked for it to be closed. Today I get a call almost 2 months later asking me to pay my account. I mean what the hell! Why are you still billing me. I start my tireless road down a rabbit-hole from one agent to another, from one number to another, and no one can assist me at all. All they can do it give me another number to call and it continues. Even the email address they gave me doesn't work. It's no wonder they are going through business case upon business case. Really such a pathetic customer experience. If I ever walk into a store again it will be too soon! I refuse to pay another cent into that account for their staff's inability to properly communicate with customers and attend to queries.