Appalling Customer Service from the Call Center

Just because I'm forced to give a star...

I paid off my Edgars account and sent through an email to have the account canceled on 25/03... I received an automated response... Nobody got back to me, so I sent through another email, asking for an update on 09/04, still nothing...

So I decided to call today 12/04... I waited on the line for about 30 mins... A female then answered eventually... I was told that a membership was still active... I was asked which email address I emailed to cancel, I told her, she then said no that's incorrect and stuff...

Eventually, she kept talking, all I wanted to do was ask "Why was I not informed at the back of my email to cancel??"... So I kept telling her to let me speak, to listen, I'm the customer, listen... She went on and said that I'm not understanding, she's trying to explain... I did understand, I just wanted to know why a simple response wasn't sent... I eventually asked to be transferred to someone else... And she just dropped the call...

That customer service was appalling!!... All that would have been avoided by just letting me ask a simple question... I suggest QA pick that call up and listen...