Appalling Customer Service from Edgars Store

My mom bought a Nokia 3310 years ago, sometime in 2003 with Edgars and the sim card just stopped working in December, so my mom went to Edgars Diamond Pavilion to have a swim swap that on the 17/12/2021 and she was told to wait three days, the number cannot be picked up by cell c hence she was referred to Edgars where she bought the phone. My mom has been going there countless times, making calls and still to date her old number is not activated yet, that's a number she has been using for years, it's tide to all the important from banking to policies, and everytime she enquires she is told no head office is busy, busy since 17/12/2021 how difficult can it be for a swim swap. Edgars your customer service is **********, you have a bunch of clueless consultants who are either poorly trained or who are ******** and couldn't be bothered. How long must my mom beg you guys before she has her old number back, you people are so so frustrating. People be warned that when you purchase a cellphone with Edgars and something happens to it, you are going to struggle to get the number replaced. Rather go for other stores with better and quality customer service.