Appalling Customer Service

On the 2/02/2018 my mother went to buy a cellphone device and worst mistake ever was going to Edgar’s Bloem Plaza and being assisted by thee most arrogant asshole named Moeketsi “Max” as they refer to him at that store. Please bare in mind that this phone was bought on Max’s recommendation after my mother told him time and time again without number that he is sure this phone would deliver all he mentioned because she was advised by myself to buy a Samsung. On the 27/02/2018 my mother went back to complain about the phone because every time people would call her and it wouldn’t even ring and that would result in her receiving multiple missed call notifications. The touch screen would take longer to respond. I advice that she take it back as it’s a new phone and cannot be dealing with such. She was told by the ur sales representative Max ( someone who is the face of Edgar’s) that she must download gospel songs so that the phone can work and she can hear it ring. Again just shows how he doesn’t seem to care nor listen to want his customers want. 1. A Samsung phone was requested he advised against it 2. The phone has touch screen problems n she can’t even hear it when it rings he advises a client to download gospel music

So my mother returned back heartbroken with the service given to him so I took it upon myself to go the following day on the 28/02/2018

As I walked in at 17: 25 because the store was open obviously I made it on time I asked to speak to Max even before greeting me together with the lady that was working with him tell me it’s late to be dealing with phone queries. That’s when I told both of them that is the time I I knocked off and had he listened to my mother’s plea yesterday he wouldn’t have to deal with me. After a very much long heated argument about the phone he finally took the phone and filled in some forms and told me to come select a new phone on the 31st March 2018.

Is this guy serious?

We no longer want to do business with Edgar’s and I requested a full refund of which he arrogantly told me it’s not possible.

So I therefore need to know is it by force now from Edgar’s to buy cellphone from u after a disgusting service provided to us? Are we forced now to take ur faulty phones off ur hands and it’s becomes our nightmare.

The manager was standing behind me all this time explaining the issue of the phone and she has the audacity to ask me if I want to complain? You asking me What have o been doing this whole time. The nerve!