TB
Tarryn B
1 reviews | Active since Dec 2013
22 Jul 2020, 15:51
Appalling Customer Service
For the past 3 weeks I have been trying to get my thank you points restored to no avail. I have emailed multiple times and tried the contact number which is never answered, or they automatically drop your call. Thus far all I have received are automated emails with a promise of someone contacting me within 48 hours. Which hasn't happened.
I have never missed a payment, I always pay more than what is due, and always before the due date. The 'customer service' is appalling!
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Replies (3)0
Replies (3)TB
Tarryn B's updateReviewer Update
28 Jul 2020, 10:54After their initial response I have had no further communication and nothing has changed. The level of service is getting worse.
TB
Tarryn B's update28 Jul 2020, 10:54
Reviewer Update
After their initial response I have had no further communication and nothing has changed. The level of service is getting worse.
TB
Tarryn B's updateReviewer Update
14 Aug 2020, 09:52I have still not received any response from Edgars, except it has been escalated. To whom? I still have not had my points returned to me. However you are quite happy to phone me, on the number you claimed not to have, and try to sell me insurance.
If this is how you treat clients, no wonder your business is failing.
If this is how you treat clients, no wonder your business is failing.
TB
Tarryn B's update14 Aug 2020, 09:52
Reviewer Update
I have still not received any response from Edgars, except it has been escalated. To whom? I still have not had my points returned to me. However you are quite happy to phone me, on the number you claimed not to have, and try to sell me insurance.
If this is how you treat clients, no wonder your business is failing.
If this is how you treat clients, no wonder your business is failing.
TB
Tarryn B's updateReviewer Update
14 Aug 2020, 13:26I have now received a message informing me that I cannot make payments or purchases due to a "technical error".
TB
Tarryn B's update14 Aug 2020, 13:26
Reviewer Update
I have now received a message informing me that I cannot make payments or purchases due to a "technical error".