Appalling behaviour!!!!!!

<p>I placed a complaint about Edgars Centurion Mall last week on this platform, a call was received by Edgars with the verbal promise that the jacket would be exchanged for the full price of R600,as it was a birthday gift i did not have a receipt which was explained previously. Upon going to customer services the teller refused to exchange the item and called upon the Department Manager , Jerry, who proceeded to scream at us in front of other patrons when we tried to explain the situation, he was rude and arrogant,i cannot understand how such an individual is employed to handle customer affairs as he has no idea how to handle matters properly and in simple english, is dumb as ****. When i showed him my call register on my phone with the call i recieved from that very store he still refused to exchange the item as promised saying that a call doesnt mean anything!!! This was the second time i had wasted my petrol to drive to da mall and back just to exchange one item!!! Its no wonder Edgars has been in financial trouble,especially with the closure of Ellerines!! Their customer service is pathetic and the attitude of there employees even worse!!!! From the cashiers down to the managers!!! I will never again be shopping here!!! </p>