APPALING SERVUCE AT EDGARS MALL OF THE NORTH

The service is very bad. The ladies at the customer care place sit around chatting totally oblivious that we are waiting in the queue for help. Why can't I send someone to pay without the actual card; apparently they have to swipe the store card. Pull up your collective socks Edgars! If I can pay without a card at Truworths why can't i do the same at Edgars? The payment system should also be able to tell me how much I owe; why do I have to queue first at the customer care then again at another till for payment?