Appaling service for airtime I did not want

I complained on Hellopeter a week ago about airtime which was added to my account which I never wanted. I receive a phone call from edgars personnel saying they noticed I have a query...THIS IS NOT A QUERY IT IS A COMPLAINT ABOUT BEING TREATED APPLAINGLY!!!!. She did not know anything about the case and after I inform her she says that she will listen to the audio recordings and then she will let me know about her decision. So seemingly my constitutional rights does not count anymore. Edgars where is this airtime that I supposedly received??????? I don't care about your recordings, I NEVER wanted this airtime and I never received any written documents or confirmation about this product. why would I want airtime if I have an active Vodacom account. Your are now charging me for a product I have NOT EVEN RECEIVED. THE BEST OF ALL IS YOUR ACCOUNTS DEPARMTNET KEEP ON PHONING ME AND SMS'ING ME EVERYDAY THAT I WILL BE HANDED OVER EVEN AFTER I WAS ASSURED IN EMAIL THAT THE PRODUCT WILL BE CANACELLED AND THE CHARGES REVERSED. WHAT ELSE DO I HAVE TO DO....YOU ARE NOW FORING ME TO TAKE LEGAL ACTION BECUASE YOU DO NOT CARE ABOUT MY RIGHTS AND VIOLITING THEM. HAVE YOU HEARD OF THE CONSUMER PROTECTION ACT. TELL YOUR ACCOUNTS DEPARTMENT TO STOP STOP STOP PHONING ME AS I WILL NOT PAY FOR A PRODUCT NOT RECEIVED OR ASKED FOR!!!!!!!!!!!!!!!!!!!!!!!!!!!