APPALING SERVICE

I am so disgusted by the service my Mother and I received from this awful company. We bought 2cellphones 2-3 years ago, took out insurance for both phone which we made sure that we paid for each and every month, when paying the Edgars store account.

To my surprise we were charged separately for the phones but when I took my phone last moth for repairs I received an sms a month later and I was advised that an incomplete form has been received, I called to enquire spoke to a useless lady who placed me on hold for 15mins without getting back to me, called again I was assisted by a lovely Gm by the name of Garreth I was not assisted as he had difficulties with his pc, he then transferred me a lady by the name of Phumzile who tried her level best to assist too,

I was placed on hold as this useless company specialise with placing clients holding for 15mins and when the agent got back to me she advised that the claim was rejected as the system miscalculated my claims {which I think is bull****} when the advisor heard I could did not accept the reason she then advised that my insurance has been cancelled as I have not paid the insurance for the past 2years.

I have been paying my edgars account monthly which I fail to understand when insurance advise that I have not been paying.

Can I please be send all the statements of my payments from the day I took out insurance, so I can see the bull **** u guys are talking about,

It clearly shows the company has no interest in clients complaints as I am still waiting for feedback from finrite complaints department and its a week later.

I promise to take this up with my lawyers, as this stupid company is ripping us off