1 reviews | Active since Jan 2017

12 Jul 2019, 11:06

Appaled by the brand

I sent someone to buy me my normal Estee Lauder makeup at Edgars South Gate Mall. When I tried to use the make up it had a funny colour as opposed to the normal Rich caramel that I use. I then took an old bottle of the makeup to compare with the one given to me and the bottle was different and also the contents. I returned the makeup and was given a replacement bottle. My view is that the Estee Lauder conter at South Gate is selling to us consumers **** products at the suggested retail price and that is not in line with the principle of TCF. I would like someone to contact me either from the store or Estee Lauder and explain to me why I was sold a **** product of the brand.

0
Replies (1)
Edgars
Edgars's reply12 Jul 2019, 11:26
Official
Dear Mmalefa, 

Thank you for bringing the above concerns to our attention.

Kindly note your complaint is referred to the stores management team to address and resolve within the next 48 business hours.

Below is a reference number generated for this query:
***/GO

Kind Regards
The Edgars Team

Best regards,