1 reviews | Active since Apr 2009
Apathetic and *********** service
I made the mistake of going to Edgars Sandton today. I stood in a queue of at least a dozen people for 10mins. There were all of two till operators working, neither of whom were concerned about the growing queue or people dumping their goods and walking out. They carried on at a very leisurely pace. When we asked them to call a manager, they ignored us initially. Finally they called someone over and she disappeared and didn't re-appear. I asked Alfred, one of the cashiers, to call a manager. He didn't know the manager's number. He wasn't in the least concerned about us. We managed to attract the attention of another employee moving clothes from one rack to another. We asked her to call a manager. Her response? \Eish
It is with great displeasure to hear of the overall experience. Please note that is certainly not the type of service we render to our customers. We strive for excellent customer service and satisfaction, and when one is not satisfied then that is a concern that needs to be addressed accordingly. Our daily mandate is to serve our customers and render outstanding service so they may have pleasant shopping experience.
We have liaised with the store manager regarding this query as it could have been handled in a different light. The store manager will render training to staff and make for certain there is more tills opened, especially during busy hours.
Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
It is with great displeasure to hear of the overall experience. Please note that is certainly not the type of service we render to our customers. We strive for excellent customer service and satisfaction, and when one is not satisfied then that is a concern that needs to be addressed accordingly. Our daily mandate is to serve our customers and render outstanding service so they may have pleasant shopping experience.
We have liaised with the store manager regarding this query as it could have been handled in a different light. The store manager will render training to staff and make for certain there is more tills opened, especially during busy hours.
Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***