ST
Simone T

1 reviews | Active since Jan 2011

05 Oct 2015, 13:02

anybody out there!!!!!!

i went into the edgars branch twice this morning and had to walk out cause there was nobody to help me. i approached a guy at the sunglasses counter who said he cannot see anyone to help either. I had to walk throughout the whole store just to find someone who looked slightly interested in what i needed. the floors and departments are bare. there was a lady complaining that the fitting room was locked and she could not fit her garments and a few other ladies looking completely lost in the underwear section. There are so many people who are willing to work can you please try and find them!!! 6 tills available but only one cashier at a time i had to pay for my sneakers at the jewelry counter after the queue i was in was not moving at all! this is disgusting service and this is the norm at the branch. one lady even said out loud that the standards of edgars have dropped. Go to PEP or Jet or Mr Price and you will get better service and items that cost a whole lot less! i am so upset by this and am seriously reconsidering my loyalty to the brand!

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Replies (1)
Edgars
Edgars's reply08 Oct 2015, 10:51
Official
Hello simlee,

As per our telephonic conversation we must apologise for the service received in store. I assure you we have addressed this matter with the store manager regarding the lack of staff members and no assistance in store.

I assure you feedback will be provided shortly as this is certainly not the type of service we wish to render in store. It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.

We must apologise for the inconvenience and frustration caused.

Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
***

Best regards,