Any knowledgable person to assist please

Good day<br> <br> Trying very hard to get hold of anyone at Edgars to assist me with my Thank U points query.<br> <br> Trying for two weeks already and being sent from pillar to post.<br> <br> The agents at *** refer me to call *** and vise versa. This is frustrating as I can't belief that no-one is able to assist with my query.<br> <br> The short of the it. I converted my Absa Rewards to Edgars Thank U point on 2016-03-01, but it is not reflecting on my Thank U point balance, nor my Absa Reward account. My Absa account show that the conversion was successful.<br> <br> After troubleshooting it I've noticed that I've used the Incorrect number to convert the point, one of the consultants confirm that the number I used is the Card Number that was cancelled, in my opinion not a new account as it still reflect as a cancelled card of mine.<br> <br> The Absa rewards was not credited back to my account nor reflecting on my Thank U point balances.<br> <br> The irony is that typed this complaint while holding 15min plus for a consultant to ask around how to assist me, but this wait is more making coffee while I am on hold.<br> <br> Regards