JB
Jeandré Beer
1 reviews | Active since Sept 2017
15 May 2020, 11:24
ANSWER THE QUERY
More than a month now, Edgars keeps on posting on "HelloPeter" that they will contact me, yet they don't. Multiple queries logged, multiple reviews here. NO Response to my query. Edgars, please don't respond with "we will contact you". Answer my query on this platform please.
DO YOU OR DO YOU NOT SUBTRACT A MONTHLY FEE ON A 6 MONTHS INTEREST FREE ACCOUNT(OPENED MORE THAN 10 YEARS AGO) IF THE ACCOUNT IS IN GOOD STANDING, I.E. R1000.00 IN CREDIT. YES OR NO!!!!!!!!! IT'S THAT EASY!!!!!!
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Replies (3)0
Replies (3)
Edgars's replyOfficial
17 May 2020, 12:00Good Day Jeandré Beer
Thank you for your email.
We apologise for the inconvenience caused. Please note that the service fee which is being billed on your account is mandatory on your account. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses and it cannot be cancelled.
However please note that we have escalated the query to the management team to assist, feedback will be provided shortly.
Your reference number is ***/GOWe wish you all the best during this period. Stay safe and #flattenthecurve. Kind regards Customer Experience
Thank you for your email.
We apologise for the inconvenience caused. Please note that the service fee which is being billed on your account is mandatory on your account. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses and it cannot be cancelled.
However please note that we have escalated the query to the management team to assist, feedback will be provided shortly.
Your reference number is ***/GOWe wish you all the best during this period. Stay safe and #flattenthecurve. Kind regards Customer Experience
Best regards,
Edgars's reply17 May 2020, 12:00
Official
Good Day Jeandré Beer
Thank you for your email.
We apologise for the inconvenience caused. Please note that the service fee which is being billed on your account is mandatory on your account. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses and it cannot be cancelled.
However please note that we have escalated the query to the management team to assist, feedback will be provided shortly.
Your reference number is ***/GOWe wish you all the best during this period. Stay safe and #flattenthecurve. Kind regards Customer Experience
Thank you for your email.
We apologise for the inconvenience caused. Please note that the service fee which is being billed on your account is mandatory on your account. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses and it cannot be cancelled.
However please note that we have escalated the query to the management team to assist, feedback will be provided shortly.
Your reference number is ***/GOWe wish you all the best during this period. Stay safe and #flattenthecurve. Kind regards Customer Experience
Best regards,
JB
Jeandré Beer's updateReviewer Update
18 May 2020, 07:57So in short, that amount would always be subtracted from my account. Even If I am in credit. Every Month...Yes?
JB
Jeandré Beer's update18 May 2020, 07:57
Reviewer Update
So in short, that amount would always be subtracted from my account. Even If I am in credit. Every Month...Yes?
JB
Jeandré Beer's updateReviewer Update
25 May 2020, 09:39No one contacted me, I've had a 6-month interest free account with Edgars for probably more than 10 years now and never experienced this before. I will be cancelling. No wonder Edcon is failing, as this is ****************.
JB
Jeandré Beer's update25 May 2020, 09:39
Reviewer Update
No one contacted me, I've had a 6-month interest free account with Edgars for probably more than 10 years now and never experienced this before. I will be cancelling. No wonder Edcon is failing, as this is ****************.