Another shocking experience at Edgars

OMW! I absolutely hate this place!

Idid an online purchase, and the garment was too small. Taking it into the shop to have it refunded (to my account) proofed to be an excercise lasting 58 minutes. I had purchased without any drama online, but when I was in store, I had to email the confirmation of the purchase (as no invoice was received with the delivery, and no invoice was emailed) which then could not be retrieved due to technical difficulties at the Eastgate store. Oh, and then, my account was blocked, siting *****... all in all, just a reminder why not to use Edgars. I did the necessary verification things, but then the mail could of course not be sent... technical difficulties...!! And, another note... so many ladies working behind the counter, and all unable to help! They all talk in their mother tongue, with a complete disregard for the client. They kept on siting "process, process ", but at the expense of the client!! Eventually I called the manager, who was well aware of the issue, and eventually, the refund could be processed.

So, to recap: No slip was received with the item, which made returning the garment a hassle! My account has been blocked, without any reason... who knows when this will be sorted!