ANGRY EDGARS CUSTOMER

On the 30 March 2015 a payment was made on my account at Edgars Tableview by my sister. When I received my statement the following month this payment was not reflected. I then phoned the customer care number from the back of the card and was told to email the POP which I did on 14 May 2015. I received an email back saying my email had been handed to the relevant dept. On 28 May 2015 I sent a follow up email and was informed an email had been sent to Edgars in Tableview for the payment update. Since then this matter has still not been rectified! I called the customer care centre last week Wednesday and was promised a response in 72 hours, a response I AM STILL WAITING FOR! I have refused to pay any further instalments until this matter is rectified! When we miss payments we are hounded everywhere by their agents yet when they are at fault, three months must go by with no positive outcome!!?? I am highly dissatisfied with the treatment I have received and the lack of response to my matter. If ever this matter is settled, I have every intention of paying off and CLOSING this account as clearly customer care is not a priority.