AE
Aneesah E
1 reviews | Active since Aug 2019
17 Aug 2019, 09:06
Angry customer
I am being charged financial service fees and interest on my account when I never agreed to it. I've requested my statements since day one of my account and was promised that I would get it within 24 - 48 hours. It's been 4 days and I have not received it. I'm actually sick of their incompetence. We, as the customer always have to chase up on them for things that are their fault. Even 1 star is over rating them.
Helpful (0)
Replies (2)0
Replies (2)
Edgars's replyOfficial
17 Aug 2019, 10:45Dear Aneesah
Thank you for making contact with us.
Please note that we will send you a current statement.Kindly note only the service fee is added on your account if there is a debit balance at the end of that month. We apologise for the frustrations caused.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us.
Please note that we will send you a current statement.Kindly note only the service fee is added on your account if there is a debit balance at the end of that month. We apologise for the frustrations caused.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's reply17 Aug 2019, 10:45
Official
Dear Aneesah
Thank you for making contact with us.
Please note that we will send you a current statement.Kindly note only the service fee is added on your account if there is a debit balance at the end of that month. We apologise for the frustrations caused.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us.
Please note that we will send you a current statement.Kindly note only the service fee is added on your account if there is a debit balance at the end of that month. We apologise for the frustrations caused.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
AE
Aneesah E's updateReviewer Update
21 Aug 2019, 11:37I don't want a current statement which again proves that you don't care to listen to our read the customer complaints properly. I have access to my current statement and don't need you to send me something that I have and am querying. I WANT HISTORIC STATEMENTS FROM DAY ONE OF OPENING MY ACCOUNT. That was my request telephonically as well as stated in my complaint.
AE
Aneesah E's update21 Aug 2019, 11:37
Reviewer Update
I don't want a current statement which again proves that you don't care to listen to our read the customer complaints properly. I have access to my current statement and don't need you to send me something that I have and am querying. I WANT HISTORIC STATEMENTS FROM DAY ONE OF OPENING MY ACCOUNT. That was my request telephonically as well as stated in my complaint.