nS
nthabiseng S

1 reviews | Active since Jan 2017

27 Jan 2017, 13:10

ANGRY ABT MY SONS SCHOOL SCHOES BOUGHT AT EDGARS

<p>PETHETIC, YOU GUYS SOLD ME SHOES THAT HURT MY SON EVERYDAY SINCE SCHOOL OPENED. BOUGHT THEM AT EDGARDS SANDTON . QUESTIONING YOUR QUALITY BRANDS WE TRUST IN BUYING AT YOUR SHOP,, IM SO ANGRY , ITS EVEN POINTLESS OF GOING BACK TO SHOP CAUSE THEY WILL ASK ME OF SLIPS AND AND ... WHAT A WASTE OF MY MONEY , N TIME. MY SON CANT CONCENTRATE AT SCHOOL CAUSE OF THE PAIN AND SUFFERING YOU CAUSED , DNT KNOW WHO TO BLAME EDGARDS OR TOUGHESS ITS SELF . THE SHOES LOOK LIKE WE BOUGHT THEM LASTYEAR AND THEY ARE NEW THEY ALSO DONT LOOK THE SAME</p> <p> </p> <p>PLEASE SOLVE THIS</p>

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Replies (2)
Edgars
Edgars's reply28 Jan 2017, 09:40
Official

We have escalated the complaint to the Edgars Sandton management to address as our valued customer is not happy with the quality of the school shoes. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.

Kind regards,

Customer Experience Team

Call Centre: ***.

nS
nthabiseng S's update28 Jan 2017, 10:21
Reviewer Update

thank you