Andisa

Hello Peter, I made a laybye at Edgars Clearwater on the 17th of July which it takes up to three months, then on the 1st of October 2021 I went to the store to take out my laybye I paid all the amount that was needed only to find out that some of the clothes were missing, I stood there waiting for them to check for the clothes but to my surprise they couldn't find them after making me to wait for 3 hours and they go to the manager who was in charge, and the only solution he/she had was that I must be refunded for the clothes that are missing, mind you I bought those clothes on sale and that was his/her solution to my problem, but I insist on the cashier that was helping me to go back and look for them again, but they couldn't find them and they told me to come back the following day, but I told them I can't coz I stay far where am I going to get the petrol to come back again the following day, and that was the only solution they could offer me saying that the manager who works at that department is off and only coming the following day, what they could do is to tell her to give me a call the next day which was 02 October 2021 to deliver my clothes, then I agreed to that and mind you I've already paid the full amount, so they say they can't refund me I will get my laybye the next day by delivery, which I waited the whole day on Saturday no one contacted me until Sunday the 3rd that's when the cashier called me around 16:30 telling me that they couldn't find my laybye but they checking other stores I must wait till Wednesday this week, so I really didn't like their service it's very bad as it was my first time doing laybye to experience such bad service am really not happy at all please help me. The manager whose responsible for my laybye is Phindi. Thanks inadvance Yours faithful Andisa