And the bad customer service continues

And the bad customer service continues. I submit a review earlier this week on the Edgars helpline who did not block or report a ********** transaction and the ***** department who was unhelpful - see review 'Bad customer service and still not sure if ********** transaction has been reported and account blocked' - Reference: ********** 1320/GO And now I'm still being shown by Edgars that a loyal customer is not being valued and ignored. A simple thing like trying to get hold of the person allocated to my case have taken up my entire morning and I still did not get hold of Charmaine. Firstly nobody answering the phone in the ***** department can understand me or and secondly are willing to help me. They insist I call a direct number which don't work. I tried the direct number numerous times and when I call the helpdesk (or is it unhelpful desk again and again) they are unwilling to transfer me. They just put me on hold.