An asset and amazing customer service agent!

Whilst I am not overly impressed with your social media response team for lack of response over my issue on Friday, I was however blown away by the outstanding customer service that I received by Belinda de Klerk at the George Garden Route Mall branch on Saturday afternoon. I explained my problem about my R800 Nine West bag that I had purchased a couple of months before which is now falling to pieces, and she went out of her way to assist in making sure I could swap this item for one that was not damaged. I had no receipt but she worked her magic in the system and found my proof of purchase from a shop in Gauteng. <br> <br> This person is customer service personified and really does your brand a great justice. She is a real asset and I hope she gets the recognition she deserves from this compliment. She didn't have to take the time to look into this and could have directed me to your customer services and I am so glad that she helped me - I am going away tomorrow and it's a relief to not be taking a broken handbag with me.<br> <br>