An apporling service at Edgars

On the 2nd Feb 2019 @ 16:53, I was at the Edgards Customer Service counter to exchange a dress that I had bought in Edgars Vaal Mall. I took a Navy Blue jump Suit which was on sale with their 65% off.

Upon my arrival at the counter, the cashier (Nunu Makhubela) was busy chatting with her collegues and did not ackowledge nor take time to greet me although she was already busy with my exchange. The dress that I was exchanging was R150 and the Jump Suit that I had choose to take in exchange was also priced R150 both were on sale. When she scanned the Jump Suit, she told me that it amonted to R180 and that I have to add R30 extra. I calmy told her that I was not going to pay that amount because the price tag shows R150. She didn't seem to care and was not bothered at all, then she left me and went in the office nearby to call her Manager.

When the Credit Manager arrived (Ghella Leie) without any greeting whatsoever, she scanned that item and told me that it costs R180. She shifted the blame and showed me that the red priced tag had been taken off by someone (a customer). She told me that their price tags do not come off that easily. I told her that as a customer, I know my rights and how do we know forsure that the tag was actually removed by someone?

I asked her to go to the floor and brong yet another item to check if the price tag is the same as the one I had or not. Indeed she went and later came bag and told me that it is R150. There was no apology rendered or anything at all. She did the exchange and gave me my item, not apology was given still. The cashier, Nunu Makhubela was no longer interested with what was happening as she left me standing at the counter while her Manager went to the floor to do a price comparisin. And she had asked me to step aside so that she can help someone who was behind me and I refused, so she left me hanging just like that.

I took my complaint to their Assistant Manager whose name is Thomas and told him everything. He took down my details and said he will get back to me, but he hasn't up until now:(