Amnesia and dishonesty amongst Edgar's Pavilion management and Head office

I usually make lay byes at edgars. 2018 August I paid an amount of R700 and something. I was never informed of balance or ilthat the account was about to expire. I was not sent any communications regarding the account. I continued making other laybyes at the store but nothing was ever mentioned. I then queried the lay bye accounts I had and referred to the 2018. Law and behold amnesia started to occur. The first manager Martinette was able to confirm the account at first, she asked me to take a seat. Thereafter needed me to inform her how many lay bye accounts I had under my name. She then calls their so called head office and speaks Vanishree Kenneth stated they could no longer access the account as edcon got liquidated. Martinette explains, I had further questions and asked if I could get the number, she provides me with no. Then says she can call her... wait for it, Vanishree Kenneth answers but can't take my call cause she was doing Martinette a favour for answering. Head office doesn't work on the weekend. I dial the the no. *** guess what, head office works and takes public calls on the weekend. This time Komesan Pillay answers I ask about the query, he mentions they as head office have declined the request they are unable to pick anything on the system but us able to note the date of when the lay bye was done. They have made a decision not to pay me as it was before Rcs took over my major concern is I have an account with Edgar's, Rcs took over the balance. We were not informed to collect or lay byes nor received any communications but they are now declining the money I put in the lay bye. And how all parties fail to be open and transparent disgusting. Loyalty of 20 years over R700?