Always some excuse for items not delivered with timeframe

Yet again .red square online .ordered my items last week monday the 30th of October and still not received. Absolutely pathetic service the items have not even been dispatched yet but the account charged.if i knew it was going to take this long for the delivery i could of rather driven to the store .why waste my time online.this is now the 3rd time where red square delays delivery of items and what is been done abt this. I get reference no which really does not help me as i need the products delivered by tomorrow ...