1 reviews | Active since Feb 2014
Always on point with their story
I would just like to pay a compliment to the Contact Centre agents of Edgars, they people who answer the ***incoming calls.<br> They know their story to a tee. They are polite in their tones and they are able to read and interpret their system and relay it to you as a customer without any problems.<br> I recently had a problem with my account where they charged me for airtime that I didn't know nor consent to. These agents were the reason I didn't close my account on the spot because when I call the airtime department, they were more clueless even though they special in airtime. <br> Big ups to these guys for their work and their supervisors/Team leaders for keeping them motivated. They should share this spirit and their secrets with the other departments as they clearly need it.
Thank you for taking your time to write us this compliment. It is feedback from you customer's like you that boast our morale and enable us to go the extra mile for our customers. Kindly note Edcon sets high standard for the service rendered to customers and we are pleased the service receive indicated our standards.
We will refer this compliment to the accounts department manager for acknowledgement and recognition
Your reference number is as follows: ***/GO
Thank you again for bracing us with such a wonderful compliment.
Kind regards,
Edcon customer experience team,
***
Thank you for taking your time to write us this compliment. It is feedback from you customer's like you that boast our morale and enable us to go the extra mile for our customers. Kindly note Edcon sets high standard for the service rendered to customers and we are pleased the service receive indicated our standards.
We will refer this compliment to the accounts department manager for acknowledgement and recognition
Your reference number is as follows: ***/GO
Thank you again for bracing us with such a wonderful compliment.
Kind regards,
Edcon customer experience team,
***