always OFFLINE!!!

Today is the 3rd time in 2 weeks I had to go to Edgars to ask them to increase my credit limit. They have all my documents. They tell me they will phone me back but they never do. I am very upset with there service. They tell me there system is offline. They keep telling me they will get IT to sort it out but it seems as if it takes them 2 weeks to sort out an IT issue. It is very frustrating having to go there to find out whats going on as they never call me back or follow up. I hope through hello Peter I will get a proper service