SP
Stephanus P
1 reviews | Active since Oct 2011
28 Jan 2015, 11:17
Almost missed payment - no statement 5 months
My statement on the Edgars website is not updating.<br> <br> The balances shown are as at 2 October 2014!!!!! Also no new statements are shown after this date. I am also not receiving my statements via e-mail. Please rectify this urgently!!!!!<br> <br> I have called the call centre now 7 different times and each time everyone promises me 72 hours, then the website will be displaying my recent balances and statements, yet it is not. It's been almost 5 months. I almost missed a payment and went in to arrears because of this.<br> <br> PLEASE FIX THIS URGENTLY!!!!
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Edgars's replyOfficial
29 Jan 2015, 10:07Hello brakanjanpta,
We are currently liaising with our accounts department to investigate on your account with regards to non-receipt of your statements,
Upon investigation feedback will be communicated shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We are currently liaising with our accounts department to investigate on your account with regards to non-receipt of your statements,
Upon investigation feedback will be communicated shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply29 Jan 2015, 10:07
Official
Hello brakanjanpta,
We are currently liaising with our accounts department to investigate on your account with regards to non-receipt of your statements,
Upon investigation feedback will be communicated shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We are currently liaising with our accounts department to investigate on your account with regards to non-receipt of your statements,
Upon investigation feedback will be communicated shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,