TS
Thato S

1 reviews | Active since Jun 2015

27 Sept 2015, 10:49

Aldo shoe tore in one day

I bought Aldo shoes on 22 September for R 499.00. I wore the shoe for one day and the shoe tore. I returned it to the Edgars Loch Logan store on Friday, 25 September. The store would not take the shoe back and told me it wasn't company policy and that the least they could do is have the shoe repaired for me. Now i would like to k ow if it is Aldo's policy to position their brand as quality, stylish, and versatile, yet make and sell product that tear and one day? I do not want a repaired shoe, if i did, i would've gave the shoe to the repair guy around the corner. I want my money, and want nothing to do with Edgars and Aldo. I am also writing this report on the Aldo facebook page so they see how loyal Edgars is with their brand.

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Replies (1)
Edgars
Edgars's reply28 Sept 2015, 12:48
Official
Hello seekoeithato,

Thank you for raising your concerns with us. Please be advised we have refereed this query to the store manager to evaluate whether the shoe has a quality defect or not. Quality assessment process will be followed and concrete feedback will be given to you shortly. We apologise for the overall experience.

Please find your reference number: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number.

Kind regards
Edcon customer experience
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