jH
joseph H
1 reviews | Active since Aug 2015
12 Aug 2015, 14:30
AITIME OFFERED BUT NOT RECEIVED
ON 25/07/2015 RECEIVEDA SMS FROM EDGARS ...GET R55VODACOM AIRTIME PM 4 ONLY R25 PM BILLED 2 EDGARS ACCOUNT FOR 6 MTHS. I IMMEDIATELY REP****.YES AND I HAVE RECEIVED NO RESPONSE FRM EDGARS. I SENT A NUMBER OF EMAILS BUT TO DATE I HAVE NOT YET RECEIVED A ANSWER TO MY QUERY. THE LAST EMAIL I RECEIVED WAS TO ADVISE ME THAT MY EMAILS HAS BEEN FORWARDED TO RMCS? ()WHOVER THAT MAY BE)
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Edgars's replyOfficial
13 Aug 2015, 15:57Hello chummy,
We would like to apologise for the overall experience. Please note we have referred this query to the RMCS department to re-instate the air time subscription. We understand the frustration and discomfort caused, but we have copied you on the email that is send to the RMCS manager.
We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall experience. Please note we have referred this query to the RMCS department to re-instate the air time subscription. We understand the frustration and discomfort caused, but we have copied you on the email that is send to the RMCS manager.
We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply13 Aug 2015, 15:57
Official
Hello chummy,
We would like to apologise for the overall experience. Please note we have referred this query to the RMCS department to re-instate the air time subscription. We understand the frustration and discomfort caused, but we have copied you on the email that is send to the RMCS manager.
We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall experience. Please note we have referred this query to the RMCS department to re-instate the air time subscription. We understand the frustration and discomfort caused, but we have copied you on the email that is send to the RMCS manager.
We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***