nT
nono T
1 reviews | Active since Aug 2018
14 Aug 2018, 11:31
airtime/data substriction.
To whom it may concern
After several phone calls made to Edgars my query still not resolved. I have checked my monthly statement and I am being charged 28/07/18 AIRTIME/DATA SUBSCRIPTION FEE 78.00 And 01/08/18 SMS AIR SUBSCRI 49.00 this is affecting my account as I am paying but the balance does not decrease. Who authorized this????, I don't even get this data/airtime I need this cancelled immediately . If this query still does not get resolved I will call my lawyer as this is *****. I need a confirmation letter stating that this will be cancelled immediately.
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
15 Aug 2018, 08:52Please accept our since apologies for the negative experience with regards to your airtime & data query.
Kindly note we have referred your query to RMCS directly for cancellation and reversal within the next 48 working hours.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Relations Team
***
Best regards,
Edgars's reply15 Aug 2018, 08:52
Official
Please accept our since apologies for the negative experience with regards to your airtime & data query.
Kindly note we have referred your query to RMCS directly for cancellation and reversal within the next 48 working hours.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Relations Team
***
Best regards,
Edgars's replyOfficial
15 Aug 2018, 08:52Please accept our since apologies for the negative experience with regards to your airtime & data query.
Kindly note we have referred your query to RMCS directly for cancellation and reversal within the next 48 working hours.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Relations Team
***
Best regards,
Edgars's reply15 Aug 2018, 08:52
Official
Please accept our since apologies for the negative experience with regards to your airtime & data query.
Kindly note we have referred your query to RMCS directly for cancellation and reversal within the next 48 working hours.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Relations Team
***
Best regards,
Edgars's replyOfficial
15 Aug 2018, 08:53Please accept our since apologies for the negative experience with regards to your airtime & data query.
Kindly note we have referred your query to RMCS directly for cancellation and reversal within the next 48 working hours.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Relations Team
***
Best regards,
Edgars's reply15 Aug 2018, 08:53
Official
Please accept our since apologies for the negative experience with regards to your airtime & data query.
Kindly note we have referred your query to RMCS directly for cancellation and reversal within the next 48 working hours.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Relations Team
***
Best regards,