Airtime/data Subscription on my account that I don't receive.

Item: Edgars
Rating: 1
Author: Zitro Z

I have an account with Edagars. Since the statement from April 2018. I get charged for AIRTIME/DATA SUBSCRIPTION FEE R78 every month with April statement charged twice. I have visited Edgars stores on 2 occasions to cancel this subcription fee. I do not receive this Airtime/data but I pay for it every month. This has to stop. I am frustrated because my bill keeps increasing due to services I do not get or use. I want Edgars to cancel this AIRTIME/DATA SUBSCRIPTION FEE and reverse all the money for the past three months. Also the interest charged due to this amount. Credit my account. This has to Stop Edgars.

Helpful (0)

Replies (2)

Edgars's replyOfficial

12 Jun 2018, 16:25

Thank you for bringing this matter to our attention.We apologise for the disappointment caused to you with the airtime billing. Our team will ensure that the product is cancelled and the fees reversed . They will provide you with feedback once resolved.Your ***/GO

Kind regards

The Edgar's Customer Experience Team

Edgars's reply12 Jun 2018, 16:25

Official

Kind regards

The Edgar's Customer Experience Team

Zitro Z's updateReviewer Update

16 Jul 2018, 14:47

I just received the recent statement and I am very frustrated because Edgars hasn't reversed all those airtime/data subscription fee that they charged as for four months. In your last communication, you indicated that it will be reversed on the latest statement that you just emailed. BUT THIS IS NOT THE CASE. Edgars please reverse the fees for the last four months and email the new statement

Zitro Z's update16 Jul 2018, 14:47

Reviewer Update