RI
Ryan I
1 reviews | Active since Aug 2019
25 Aug 2019, 11:43
Airtime Subscriptions **********ly added
I am deeply disappointed in the level of service I am receiving from Edgars. There are airtime subscriptions **********ly added to my account, without my consent. Each time I go into the branch this issue has not been resolved. I have contacted the third party company and requested that the cancel the subscription. I will not pay Edgars another cent until this matter has been resolved. I am not prepared to pay for two contracts that I did not request and airtime that I do not receive.
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Replies (3)0
Replies (3)
Edgars's replyOfficial
25 Aug 2019, 17:45 Thanks for reaching out to us. We will make contact with you to request the account number in order for us to follow up and investigate with the RMCS team.
Your reference number is ***/GO
Kind regards,
Customer experience team.
Your reference number is ***/GO
Kind regards,
Customer experience team.
Edgars's reply25 Aug 2019, 17:45
Official
Thanks for reaching out to us. We will make contact with you to request the account number in order for us to follow up and investigate with the RMCS team.
Your reference number is ***/GO
Kind regards,
Customer experience team.
Your reference number is ***/GO
Kind regards,
Customer experience team.
RI
Ryan I's updateReviewer Update
29 Aug 2019, 11:14So today is the 29th and still no phone call received from Edgars regarding my issue?
RI
Ryan I's update29 Aug 2019, 11:14
Reviewer Update
So today is the 29th and still no phone call received from Edgars regarding my issue?
RI
Ryan I's updateReviewer Update
13 Sept 2019, 11:22So I have noticed that it is a trend that the product gets cancelled and they refuse to reverse the fees because the customer agreed telephonically, but after a week the recording still cannot be provided as proof. I am deeply disappointed in the lack of urgency shown by Edgars in resolving my query
RI
Ryan I's update13 Sept 2019, 11:22
Reviewer Update
So I have noticed that it is a trend that the product gets cancelled and they refuse to reverse the fees because the customer agreed telephonically, but after a week the recording still cannot be provided as proof. I am deeply disappointed in the lack of urgency shown by Edgars in resolving my query