MG
Mbuso G

1 reviews | Active since Aug 2019

21 Aug 2019, 10:07

Airtime Subscription *****

Hi please note that we have a problem, my father in law paid off the balance owning on his Edgars account in March this year, however in May he got a call to say he owes them money for an air time service subscription which he did not concert or sign up for. After numerous phone calls to try and cancel this ********** subscription from one manager to the other nothing has happened and this debt is increasing every month which will end up affecting his credit profile. Edcon please intervene and assist with this issue.

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Replies (2)
Edgars
Edgars's reply21 Aug 2019, 11:52
Official
Dear Mbuso

Thank you for making contact with us regarding this matter.

We have been in direct contact with your father in law and will be assisting him further.
Kindly note that feedback will be provided to him in 5 business days once the investigations have been completed.

Reference:  | ***/GO

Kind regards

Edgars Customer Experience Team
***

Best regards,

MG
Mbuso G's update21 Aug 2019, 14:31
Reviewer Update
Feedback well received and I am hopping this matter will be resolved. I really appreciate your prompt reply.