BT
Boitumelo T
1 reviews | Active since Nov 2013
15 Mar 2016, 14:35
Airtime subscription
Hi<br> <br> I have reported this matter a number of times now. I signed up for a reduced airtime subscription via Edagrs' *130*334# cell service. I have never received this airtime but it is billed to my account monthly.<br> Please can someone let me know what is going on here<br>
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Edgars's replyOfficial
16 Mar 2016, 10:49Hello Tshangs,
Thank you for bringing the above concerns to our attention.
As discussed telephonically please be advised that your query is referred to our airtime management team to address. Feedback confirming resolution will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
As discussed telephonically please be advised that your query is referred to our airtime management team to address. Feedback confirming resolution will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply16 Mar 2016, 10:49
Official
Hello Tshangs,
Thank you for bringing the above concerns to our attention.
As discussed telephonically please be advised that your query is referred to our airtime management team to address. Feedback confirming resolution will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
As discussed telephonically please be advised that your query is referred to our airtime management team to address. Feedback confirming resolution will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,