AIRTIME **** and FAILURE TO CLOSE ACCOUNT AS REQUESTED

I have contacted Edgars numerous times already. I paid up my account and requested that it be closed. I have not used it to date. I have recently been receiving statements which reflect that there was airtime purchased on the account. Around October i was ****med and a sim swap done without my consent. I did not think that the two incidents were related until recently when I was told that the airtime purchased was to that old number ( ********** 774) which I no longer use after being ****med. It is clear that this is an inside job. I have been writing e-mails which have not been rep**** to to warn Edgars of this challenge. I get the same answer that they will sort it out within 48 hours hours and obviously this is never done. The recent ref number is ********** 015549