lK
laken K
1 reviews | Active since May 2015
01 Oct 2018, 14:23
Airtime ****!
I have contacted Edgars 4 times already with regards to a 3rd party charging me an airtime subscription fee on my Edgars account without my consent and still nothing has been done about it. I get the same answer that they will sort it out within 48 hours hours and obviously this was not done.
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Edgars's replyOfficial
02 Oct 2018, 10:43Thank you for making contact with us.
As per our record correspondence was provided to you regarding the airtime subscription. Kindly be advised we have escalated your query to the RMCS department for assistance with the call recording request.
We do apologize for all the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
Best regards,
Edgars's reply02 Oct 2018, 10:43
Official
Thank you for making contact with us.
As per our record correspondence was provided to you regarding the airtime subscription. Kindly be advised we have escalated your query to the RMCS department for assistance with the call recording request.
We do apologize for all the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
Best regards,