Airtime refund from Edgars

I want to complain about my account with Edgars. They been charging airtime that I never agreed on taken and I have never received. I went to Clearwater mall Edgars to quiry about it. The told me that they will cancel it and refund me within seven days. I went back to them after seven day. And they told me that I have to wait for another 21 day but nothing happened. This is **************** and is unacceptable n their service sucks. I will close the account & would spread the word to people not to take or open accounts with Edgar****posing Edgars to the world that they *********** their loyal customers.unhappy customer.